AN APPROXIMATION FOR THE QUEUE LENGTH DISTRIBUTION IN A MULTI-SERVER RETRIAL QUEUE

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Jeongsim Kim

Abstract





Multi-server queueing systems with retrials are widely used to model problems in a call center. We present an explicit formula for an approximation of the queue length distribution in a multi-server retrial queue, by using the Lerch transcendent. Accuracy of our approximation is shown in the numerical examples.





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